Every hearing aid purchase includes a Quick Start Kit. This kit gives you everything you need to start using and caring for your hearing aid right away. It includes a manual, storage case, cleaning brush, batteries, cleaning wipes, and 3 sizes of rubber domes/Tubes and a warranty card. Charger if applicable.
All HearFon customers have unlimited access to Online Support by our team of experts, to answer any queries, during office hours. With your hearing aid purchase, you will also get a 2-year warranty that covers any repairs not caused by user damage as well as reprogramming.
All of our hearing aids come with a full 24-month manufacturer’s warranty, which covers manufacturing defects, while accessories and physical damages are not covered under warranty.
If your device stops functioning correctly, kindly see our repair page for more information about repairs.
Warranty claims will not be valid if the Hearing Aid supplied by HearFon has been modified or damaged by the user or if the serial number has been altered, or if repairs have been made without the consent and knowledge of HearFon. Device loss or user damage is not covered under warranty.
If your hearing aids are not working, it may require a repair.
Many issues can be solved at home, please try the following before contacting HearFon.
Replace with a fresh battery
Clean the device including the domes and device body
Replace the earwax guards
If these do not resolve your issues, here are the steps for an in-office repair
Call our support line on 1800 103 0822 or you can email us at firstname.lastname@example.org. Our Customer Care Executives will guide you accordingly or alternately you can Dunzo it or deliver it to our office. In such cases, please follow the instructions to send your hearing aid into our office for evaluation.
Once we have your hearing aids, our technical team will evaluate the condition and offer you the repair options below.
If your hearing aids have been damaged beyond repair, then you will be offered a Exchange offer replacement option for a brand-new hearing aid model. The Exchange offer value will be based on the age and current condition of your devices. Our Customer Care Executives will contact you regarding the details of your repair and the Exchange offer value.
If you are facing challenges with the sound quality or amplification settings on the hearing aid, your device might require a reprogramming adjustment. We offer online adjustments free for the life of the hearing aid and would ask you to fill out the following questionnaire to let us know what issues you are experiencing.
We will contact you with details for any necessary adjustments. Home Visits will be chargeable extra.
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