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Privacy Policy

HearFon HealthTech Pvt. Ltd. - PRIVACY POLICY
EFFECTIVE September 1, 2020

At HeaFon, we value your business and respect your privacy. We are committed to protecting your privacy rights in accordance with the privacy and data protection laws that may apply to you, this privacy policy describes your privacy rights related to information you share with HearFon, and how you contact us to exercise those rights. In addition, this privacy policy describes how HearFon collects, uses, and shares information that can identify you (Personal Information) related to the use of HearFon’s Products and Services. Products and Services means our websites, e-store, mobile apps, software applications, and hearing devices, HearFon will collect, process, and share your Personal Information in accordance with this privacy policy.

HearFon Online collects the following information, including Personal Information, when you interact with us and use our Products and Services:

Purchase and Warranty Information: means information, including Personal Information, you may provide to us when you purchase HearFon Products and Services, including related to your rights under a product warranty. Purchase and Warranty Information may include your financial information; contact information, such as your name, shipping and billing address, phone number, and email address; product identification information, like hearing aid serial numbers; and health information like your audiogram or an impression (mold) of your ear.

Website Information: means information that you enter directly or otherwise provide or disclose, including Personal Information, when you use or access any of our websites. Website Information includes information about the technology you used to access our website, including the IP address, internet service provider, browsers, apps, and devices. Website Information also includes details of your activities while on our websites, like how long you visited a webpage, the content you clicked on or accessed, and information about other sites you visited before or after our website. Website Information includes anything you submitted via the website like a webform to “contact us”, the content of any “chat” communications you have with us through our websites, or while applying for a job through an employment-related function of our websites.

Hearing Device and App Usage Information: means information, including Personal Information, you provide or that is generated during your use of our hearing aid devices, our apps, or both. Hearing Device and App Usage Information includes:

Health and Patient Information: means information collected from you when you request an appointment, including your name and contact information, like telephone number or email address, as well as information about your hearing care needs, including health information, and your preferences for how we contact you.

Communications Information: means information you provide while communicating with HearFon, in any way, for any reason, that may include Personal Information. Communications Information includes the information you provide over the phone, which may include your name, phone number, address, email address, device serial number, as well as the content of any phone calls you have with us.

Your Information Shared by a Third-Party You Authorized: means your Personal Information that is provided to us by a third-party, because you authorized the third-party to share it. For example, you may authorize your Finance provider to share your Personal Information with HearFon, which may include your contact information, financial information, and health information.

We collect your Personal Information because it is necessary to provide the services, features, or functionality of our Products and Services that you have elected to use. HEARFON also collects your Personal Information for legitimate business purposes, to protect HearFon and its customers, and for legal reasons. We only collect and process your Personal Information based on our legitimate interests when we have determined our legitimate interests are not outweighed by your privacy and data protection rights.

Depending on your interaction with HearFon, and your use of our Products and Services, HearFon may collect your Personal Information for the following reasons:

Some features of our websites allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via email. The email response or confirmation may include your personal information, including your name and contact information. We cannot guarantee that our emails to you will be secure from unauthorized interception.

When required by law, we will obtain your consent before sending you certain marketing communications. You can withdraw consent at any time by unsubscribing to such communications.You may also opt-out of receiving future marketing information, like marketing emails, at any time, by using the instructions provided in marketing communications.

In the case of information relating to your hearing and your location, we will first obtain your consent before using such information. You may withdraw your consent at any time by either disabling location tracking through your device’s settings, or where possible, using the functions in our Supplied Products and Services to switch off geolocation information tracking, or by terminating HearFon’s access to your account (for example, by deleting a mobile app).


You Give HearFon Information Directly
We collect the information you give us when purchasing and using our Products and Services. For example, when you download Hearfon Connect app, in order to create a user account, it is necessary for you to provide information to HearFon. The information you give us includes Personal Information, like your name, address, date of birth, gender, height, and audiogram as well as information relating to the programming of your hearing aid, third-party contacts, and any other data that you submit in connection with your use of our Products and Services.

You Give HearFon Information Indirectly (Collected Using Technology like Cookies)
We use tracking technology like cookies to collect information about how you use our Products and Services, and to provide you with essential services, functionality and personalization of our Products and Services. The purpose of this section is to provide you with the necessary information regarding our use of cookies, and the storage of such cookies on your device when you access our websites, to enable you to choose whether to allow cookies to be placed on your device.

Cookies are small text files that can be stored on your computer by a website that you visit. Cookies are widely used to make websites work, or work more efficiently, as well as to provide web services and functionalities for users.

Cookies may be either “persistent” or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser until its set expiry date (unless deleted by the user before the expiry date). A session cookie, or temporary cookie, will expire at the end of the user session, when the web browser is closed.

Web beacons are small files (also called “pixels”, “image tags”, or “script tags) that may be loaded on our websites, applications, and tools, that may work in concert with cookies to identify our users and provide anonymized data about their activity.

Privacy laws in some jurisdictions require that we obtain your consent before cookies may be stored or accessed on your equipment, except that we do not need consent for cookies that are strictly necessary to provide our Products and Services.

You Authorize a Third-Party to Give HearFon Your Information
You may authorize a third-party, like a Financial Instituition, to give HearFon information about you.


Third Parties Designated by You. We may share your Personal Information with third parties where you have provided your consent for us to do so.

External Processing. We may share your Personal Information with our third-party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure, email delivery, and other similar services. We require that our third-party service providers use your Personal Information only to provide the services we’ve requested based on our instructions and in compliance with our privacy policies and any other required confidentiality and security measures.

For Legal Reasons. We may share your Personal Information as we believe necessary or appropriate (a) to comply with applicable laws; (b) on reasonable request by a law enforcement or regulatory authority, body, or agency; (c) in the conduct or defense of legal claims; (d) when obtaining professional advice (including legal advice) in relation to audits and our business and consider this in our legitimate interests in managing our business; (e) to enforce our agreements; and (f) to protect our rights, privacy, safety, or property, or that of you or others. We will not delete Personal Information if it is relevant to an investigation or a dispute; relevant information will be stored until such issues are fully resolved.

New Owner of Our Business. We may share your Personal Information with a third-party (new owner) in the case of a merger, acquisition, dissolution, or sale of one or more of our business entities. In that case, we would also be sharing your Personal Information with that third-party’s advisors related to the transaction.

Affiliates. We may share your Personal Information with other companies owned by Hearfon. Our Affiliates are bound to protect Personal Information in accordance with applicable privacy and data protection laws.

HearFon works to secure the information we collect, including by employing administrative and technical security measures to protect information from unauthorized access, loss, misuse, corruption, alteration, and destruction. HearFon uses commercially accepted means to secure your Personal Information, including encryption, but we cannot guarantee its absolute security.

Please contact our Corporate Office immediately if you have reason to believe your Personal Information or any of our Products and Services are not secure or have been accessed without authorization. If you receive a communication that purports to be from HearFon that you believe is suspicious, do not open or respond to it, and please contact our Corporate Office.

Depending on your interaction with HearFon and your use of our Products and Services, HearFon collects and processes your Personal Information on the following legal bases:

  1. As necessary to enter into, perform, or terminate a contract with you, and to provide you with, and facilitate your use of, our Products and Services.
  2. Because you have provided consent.
  3. As necessary to operate our business and pursue our legitimate business interests, where our interests are not overridden by your privacy and data protection rights.
  4. To comply with the law.

HearFon takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

Opt-out. You can contact us any time to opt-out of (a) promotional and marketing communications; (b) any new processing of your Personal Information that we may carry out beyond the original purpose; or (c) the cross-border transfer of your Personal information. Please note that your use of some features of our App or Products and Services may be affected upon opt-out.

Object. You can ask us to stop using your Personal Information where we no longer need it to provide our Products and Services or for other legitimate reasons.

Access. You can ask us to confirm if we are processing your Personal Information and you can ask at any time to access the Personal Information we have collected from you by contacting us directly.

Update. You can ask us to correct your Personal Information if it is wrong.

Move. You can request to move your Personal Information to other companies. You may ask that we provide your Personal Information in an easily readable format.

Erase and forget. In certain situations, you can ask us to stop using your personal information or delete your information, including where we no longer need it to provide our services to you.

If you wish to exercise any of these rights, please contact us at:

Attn: Admin Officer

HearFon HealthTech Pvt. Ltd.
2, Janardhan Towers, Residency Road

In your request, please clearly state (a) what Personal Information is concerned, and (b) which of the above rights you would like to enforce. For your protection, we may need to verify your identity before implementing your request. We will try to comply with your request, usually within a month, and we will tell you if we need additional time.

Please note that, under applicable law, these rights may be qualified, for example, where your information is being used in legal proceedings. We may need to retain certain information for recordkeeping purposes or to complete any transactions that you began before requesting the change or deletion, unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

When you receive promotional emails from us, you can also unsubscribe or opt-out by clicking the link provided in the emails. You cannot opt-out of receiving administrative communications (e.g. communications related to your use of our Products and Services, or related to your hearing care that we are providing).

Where allowed by applicable law, HearFons Products and Services may be delivered using servers and other technical resources in various countries, outside of Therefore, your Personal Information may be transferred and processed outside of country you are located in, including outside of India. If we transfer Personal Information outside the country or region you are located in, we will take steps to protect and safeguard your Personal Information, in general, by making the transfer subject to the Standard Contractual Clauses approved by that country, to ensure that your data is treated securely and in accordance with this privacy policy. For further details, please contact our Admin Officer.

If you have a contract with HearFon, we will keep your Personal Information for the term of the contractual relationship, and for HearFon’s use as described in this privacy policy, as allowed by applicable law. HearFon will retain your information for such further period as necessary to defend ourselves from legal claims.

If you make a request for HearFon to delete your Personal Information, HearFon will keep a record of your request, to honor your request in the future. HearFon will then delete the Personal Information you asked be deleted, subject to any legal retention requirement, or legal exceptions to deletion requests.

Categories of Personal Information
HeaFon collects the following categories of personal information

  1. Identifiers
  2. Customer Records
  3. Internet or Network Activity
  4. Geolocation
  5. Sensory
  6. Inferences

As described in further detail in this privacy policy, HearFon collects this information when you visit our websites or purchase and use our Products and Services. We collect your Personal Information because it is necessary to provide, operate, maintain and support our Products and Services, as well as to administer and promote our business.

You may exercise your rights to access and delete data by:

HearFon does not sell your information for money. We do disclose your information to certain third parties that provide valuable services to us, such as analytics and advertising services, which we do not believe is considered a “sale” under the laws.

HearFon will not penalize you, or discriminate against you, for exercising your rights under the law in accordance with law, should you elect to exercise your rights , HearFon will not: (i) deny you goods or services; (ii) charge you different prices or rates for goods or services, including by use of discounts, benefits, or penalties; (iii) provide you a different level or quality of goods or services; or (iv) threaten or imply that you may receive a different level of goods or services.

We may change our privacy practices and revise this privacy policy periodically. If we make significant changes (information we collect, how we use it, or why), we will highlight those changes at the beginning of this privacy policy. To the maximum extent permitted by law, any changes will become effective when we post the updated privacy policy on our websites, and you will be accepting the changes by your use of our Products and Services. We recommend you review our privacy policy frequently as you use our Products and Services, to keep up to date on HearFon Online’s privacy practices.

Please be aware that any third-party websites, software applications, or other products or services linked or accessible via HearFon’s websites, products, or services are governed by the third-party’s terms of use and privacy policies. You should carefully review a third-party’s terms or use and privacy policies before using the third-party’s products or services.

Thank you for using our Products and Services, and for reviewing this privacy policy. We welcome your comments or questions. If you have any feedback, we encourage you to contact our Admin Officer.

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